Retail Commission Sales Associate - Fine Jewelry, Brea - Part Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and maintaining the sales floor, learning about products, trends, and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, and sharing loyalty benefits. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules including weekend shifts. Hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Demonstrate product knowledge and educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands.
- Build lasting customer relationships through consultative selling, hospitality, and clienteling tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
- Maintain accurate stock presentation, update signs and pricing, and support merchandise moves.
- Protect merchandise and comply with asset protection requirements.
- Support sales events and vendor training and education.
- Keep the sales floor clean, organized, and ready for customers.
- Collaborate with teammates to support customers, communities, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
