Retail Commission Sales Associate - Fine Jewelry, Woodfield - Part Time

Macy's • Schaumburg, IL

5h • $16 - $22

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program.

Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

The role includes preparing and maintaining the sales floor, keeping current on products, trends, and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, supporting merchandise moves, and sharing loyalty benefits. The position requires flexible availability, including days, evenings, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week, with hours depending on business needs and availability.

Requirements

• 1–2 years of related experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and achieve client and protection plan goals.

Responsibilities

• Provide personalized customer service and create a welcoming shopping experience in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
• Build client relationships through consultative selling and active use of clienteling tools.
• Meet and surpass daily sales goals, as well as client and protection plan goals.
• Promote loyalty, warranty, and credit programs and explain their benefits to customers.
• Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
• Maintain merchandise security, accurate stock presentation, and asset-protection compliance.
• Update signs and pricing and support merchandise moves.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Keep the sales floor clean, organized, and shoppable, and stay informed about new arrivals, best sellers, trends, and promotions.
• Collaborate with colleagues to support customers, the team, and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed