Retail Commission Sales Associate - Fine Jewelry, Irving Mall - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain merchandise presentation and stock, update signs and pricing, and promote loyalty benefits. Schedules include weekend shifts and may include days, evenings, weekends, and holidays; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to achieve sales, client, and protection plan goals.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend fine jewelry and watches suited to their tastes, preferences, and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, credit, warranty, and protection plan programs and acquire new customers by opening credit accounts.
- Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
- Maintain accurate signage and pricing, merchandise security, asset protection compliance, and an organized, shoppable sales space.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Collaborate with colleagues to achieve sales goals and maintain operational excellence.
- Prepare for the day by reviewing sales goals, new arrivals, top-selling products, trends, and promotions.
- Provide fitting assistance and maintain a clean, organized sales floor.
- Support customers through checkout and finish interactions with a sincere thank-you.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
