Retail Commission Sales Associate - Fine Jewelry, SouthPark Mall - Full Time

Macy's•Charlotte, NC

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and active use of the clientele program, you build lasting customer relationships and work to meet sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with warm, personal service. They maintain a shoppable space through accurate processing, presentation, organization, storage, and replenishment of stock, updating signs and pricing, and supporting merchandise moves. They promote loyalty benefits, ensure customers have what they need, and contribute to a collaborative team environment focused on customer service and continuous improvement. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and availability requirements include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Use point-of-sale technology, handheld equipment, cash registers, and digital tools effectively.
Meet physical requirements including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Stand for at least two consecutive hours and lift at least 25 pounds.
Have close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and assist with purchases.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Support inventory, fulfillment, merchandise processing, organization, storage, replenishment, and merchandise moves.
Maintain accurate stock presentation, signage, pricing, and an organized, shoppable sales space.
Protect merchandise and comply with asset protection requirements.
Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
Participate in vendor training, sales events, special events, and ongoing product education.
Work collaboratively with colleagues to support customer service, sales results, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice