Retail Commission Sales Associate - Fine Jewelry, Oxmoor - Full Time

Macy's • Louisville, KY

8h • $15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their preferences and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships.

The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory, fulfillment, and special events, and ensuring merchandise security, accuracy, and presentation. Colleagues work collaboratively to meet sales goals and maintain operational excellence. Day-to-day work includes preparing the sales floor, learning about products and promotions, engaging customers, processing and replenishing merchandise, updating signs and pricing, and sharing loyalty benefits.

Requirements

• 1–2 years of related experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to perform the essential physical requirements, including standing, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide outstanding, personalized customer service and create welcoming shopping experiences.
• Use product knowledge to educate customers and recommend jewelry and watches that match their tastes, preferences, and budgets.
• Build customer relationships through consultative selling, genuine hospitality, and use of clienteling tools and programs.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and explain their benefits to customers.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain merchandise security, accurate stock presentation, signage, and pricing, and comply with asset protection requirements.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
• Keep the sales floor clean, organized, and ready for customers.
• Collaborate with teammates to support customers, achieve sales goals, and uphold operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed