Retail Commission Sales Associate - Fine Jewelry, Herald Square - Full Time

Macy's•New York, NY

18h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create shopping experiences that make customers feel welcomed, comfortable, and valued. You use product knowledge and personalized service to educate customers about precious metals, gemstones, and luxury brands and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging and advising customers, maintaining merchandise presentation and stock, updating signs and pricing, supporting merchandise moves, and promoting loyalty benefits. You use point-of-sale and digital tools, participate in training and vendor events, and follow asset-protection practices. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales and client loyalty goals and follow stock presentation, replenishment, and asset protection practices.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about product features, precious metals, gemstones, and luxury brands, and help them select items suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment; update signs and pricing and support merchandise moves.
Support inventory, fulfillment, asset protection, and special events.
Review sales goals, product arrivals, selling trends, and promotions; participate in ongoing and vendor training.
Collaborate with colleagues to achieve store results and maintain an organized, shoppable sales floor.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice