Retail Commission Sales Associate - Fine Jewelry, Concord Sunvalley - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence. Daily work includes preparing the sales floor, reviewing goals and product information, engaging and assisting customers, maintaining organized and replenished merchandise, updating signs and prices, supporting merchandise moves, and sharing loyalty program benefits. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
- Ability to meet sales goals and client and protection plan goals.
- Ability to perform the physical demands of the position, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to perform register transactions using computers and other technology.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and merchandise suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, processing, storing, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, and an organized, clean, shoppable sales floor; update signs and pricing.
- Participate in sales events, vendor training, and product education.
- Collaborate with colleagues to support customers, special events, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
