Seasonal Retail Commission Sales Associate - Fine Jewelry, Westfarms
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure the security, accuracy, and presentation of merchandise while working with the team to achieve sales goals and uphold operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock presentation and replenishment, updating signs and pricing, and sharing loyalty benefits. Colleagues collaborate with one another and continually learn to improve individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales, Client, and Protection plan goals.
Responsibilities
- Deliver outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend jewelry and watches that fit their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and credit account benefits and acquire new customers.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Maintain accurate, secure, organized, and shoppable merchandise presentation, including processing, storing, replenishing stock, updating signs and pricing, and supporting merchandise moves.
- Support inventory, fulfillment, asset protection, vendor training and events, and special sales events.
- Keep informed about new arrivals, top-selling items, trends, promotions, product launches, and vendor education.
- Collaborate with teammates and contribute to operational excellence and store results.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
