Seasonal Retail Commission Sales Associate - Fine Jewelry, Visalia

Macy's•Visalia, CA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and uphold operational excellence. The role includes maintaining an organized, clean, and shoppable sales floor; staying informed about sales goals, new arrivals, trends, and promotions; assisting customers with product recommendations, fittings, and digital shopping tools; processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You use point-of-sale technology and digital tools, promote loyalty benefits and protection plans, acquire customers by opening credit accounts, and provide a courteous close to each customer interaction. This is a seasonal position. Schedules include weekend shifts, and availability is required for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The position involves standing, lifting, moving, reaching, and other physical activities, as well as use of computers and retail equipment.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and cash registers, and to process register transactions.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide exceptional customer service and personalized product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and product options to help them make selections within their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, credit, warranty, and protection plan benefits; acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Maintain an organized, clean, secure, accurate, and shoppable sales floor and merchandise presentation.
Process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves and fulfillment activities.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to achieve sales goals and operational excellence.
Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice