Seasonal Retail Commission Sales Associate - Fine Jewelry, Short Hills
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use product knowledge and personalized service to help customers find fine jewelry and watches suited to their tastes, preferences, and budgets, and build lasting client relationships through consultative selling, hospitality, and the clientele program. Alongside meeting sales goals, the role promotes loyalty and warranty programs, supports inventory and fulfillment activities and special events, and ensures the security, accuracy, and presentation of merchandise. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and replenishment, updating signs and pricing, and sharing loyalty benefits. Colleagues are expected to support one another, improve their skills, and contribute to individual and store results. The job requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Seasonal position.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to leverage product knowledge, participate in vendor training and events, and use point-of-sale tools effectively.
- Ability to maintain accurate stock presentation and replenishment and comply with asset protection requirements.
- Ability to use clienteling tools, promote offers and product launches, participate in sales events, and stay current through training and vendor education.
- Ability to achieve sales, client, and protection plan goals and acquire customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, and products to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of the clientele program and clienteling tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection programs; acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and enhance the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate signs and pricing and ensure merchandise security, asset protection compliance, and an organized, shoppable sales floor.
- Participate in sales events, vendor training, and ongoing product education.
- Support special events and collaborate with colleagues to achieve sales and operational goals.
- Prepare for the day by reviewing sales goals, new arrivals, top-selling items, trends, and promotions.
- Maintain a clean, organized, and customer-ready sales floor and provide a courteous close to customer interactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
