Retail Commission Sales Associate - Fine Jewelry, Ingram Park Mall - Full Time

Macy's•San Antonio, TX

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and assist customers with personalized service. They maintain merchandise processing, presentation, organization, storage, and replenishment; update signs and pricing; and support merchandise moves. They share loyalty program benefits and provide attentive service through the end of each interaction. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical requirements include talking, lifting, frequent movement, standing, reaching, and standing for at least two consecutive hours. The role also requires lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, reaching above eye level, close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
Ability to maintain accurate stock presentation and replenishment and comply with asset protection requirements.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them choose products suited to their needs and budgets.
Build client relationships through consultative selling, genuine hospitality, and use of clientele tools and programs.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
Maintain an organized, clean, and shoppable sales space, including processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in vendor training, vendor education, sales events, and special events; stay informed about products, arrivals, trends, and promotions.
Collaborate with teammates to achieve sales goals, support customers, and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice