Seasonal Retail Commission Sales Associate - Fine Jewelry, Vancouver

Macy's•Vancouver, WA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships and work to meet sales goals. The role also promotes loyalty, warranty, and protection plans; supports inventory, fulfillment, and special events; and ensures merchandise security, accuracy, and presentation. You collaborate with the team to achieve department sales goals and maintain operational excellence. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting identifies the role as seasonal and commission-based.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and register equipment effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about fine jewelry, watches, precious metals, gemstones, and luxury brands.
Build customer relationships through consultative selling, hospitality, and active use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty benefits, warranty and protection plans, and credit account openings.
Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
Maintain a clean, organized, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, pricing, and merchandise moves.
Support inventory and fulfillment activities, asset protection, and merchandise security and accuracy.
Participate in sales events, vendor training, and ongoing product education.
Collaborate with colleagues to support special events, sales goals, and operational excellence.
Maintain dependable attendance and punctuality and provide customers with a courteous closing experience.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice