Seasonal Retail Commission Sales Associate - Fine Jewelry, Chapel Hills

Macy's•Colorado Springs, CO

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Typical daily activities include preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and replenishing merchandise. Colleagues share loyalty program benefits, support one another, and work to improve customer service and sales results. Schedules include weekend shifts and depend on business needs and colleague availability. Flexible availability is required for days, evenings, weekends, and holidays. The position requires regular, dependable attendance and punctuality. The role involves talking, lifting, constant movement, standing, reaching, using computers and other technology, and processing register transactions.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to meet the position’s vision requirements, including close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide welcoming, knowledgeable, and personalized service to customers in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build client relationships through consultative selling, genuine hospitality, and the clientele program.
Achieve sales goals, including Client and Protection plan goals, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Promote loyalty and warranty programs.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, and asset protection compliance.
Update signs and pricing and keep the sales floor organized and shoppable.
Participate in sales events, special events, vendor training, and ongoing product education.
Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice