Seasonal Retail Commission Sales Associate - Fine Jewelry, Chapel Hills

Macy's•Colorado Springs, CO

3d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and work with your team to achieve sales goals and operational excellence. The role includes preparing and maintaining the sales floor, staying informed about products, trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. You also promote loyalty benefits, use point-of-sale and digital tools, and contribute to a collaborative and customer-focused team. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items that fit their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of the clientele program.
Meet sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
Maintain an organized, shoppable sales area and update signs and pricing.
Ensure merchandise security, accuracy, and compliance with asset protection requirements.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with teammates to support customers, special events, and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice