About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, and use product knowledge and personalized service to help customers select jewelry and watches suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program, while working toward sales goals and supporting loyalty and warranty programs, inventory and fulfillment activities, special events, merchandise security, accuracy, and presentation. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is clean and organized. They engage customers with friendly, personal conversations and maintain a shoppable space through merchandise processing, presentation, organization, storage, replenishment, signage and pricing updates, and merchandise moves. They collaborate with teammates, promote loyalty benefits, and work to achieve individual and store results. This is a seasonal position. Availability must include days, evenings, weekends, and holidays; all schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology, handheld equipment, cash registers, and other digital tools to process transactions.
- Ability to stand for at least two consecutive hours and perform frequent moving, reaching, talking, and other physical tasks.
- Ability to lift at least 25 pounds and to stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment are required.
- Frequent use of computers and other technology is required.
Responsibilities
- Provide attentive, personalized customer service and help customers select fine jewelry and watches suited to their preferences and budgets.
- Demonstrate product knowledge, including knowledge of precious metals, gemstones, and luxury brands, and participate in vendor training and events.
- Build client relationships through consultative selling and use of clientele tools and programs.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
- Support sales events and special events, and stay informed about new arrivals, trends, promotions, and product launches.
- Collaborate with teammates to support customers, operational excellence, and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
