Seasonal Retail Commission Sales Associate - Fine Jewelry, Capital City
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining and replenishing merchandise, updating signs and pricing, and sharing loyalty benefits. Colleagues support one another through honest, caring collaboration and continually work to improve individual and store results.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, personalized customer service and build customer relationships.
- Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
- Meet and surpass daily sales goals through exceptional service and consultative selling.
- Promote loyalty, warranty, and protection plans, and work toward client and protection plan goals.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use clienteling tools to promote offers and product launches and build client loyalty.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate signs and pricing and assist with merchandise moves.
- Ensure merchandise security and comply with asset protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Help keep the sales floor clean, organized, and ready for customers.
- Collaborate with teammates to support customers, special events, and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
