About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to achieve results and uphold operational excellence in the Fine Jewelry department.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
  • Communicate effectively with customers, coworkers, and supervisors.
  • Read and understand employment policies and safety rules and procedures in English.
  • Use point-of-sale technology, digital tools, and handheld equipment effectively.
  • Meet the physical requirements of the role, including standing, lifting, moving, reaching, and climbing ladders.

Responsibilities

  • Welcome customers and provide personalized, knowledgeable service and product recommendations.
  • Use product knowledge to educate customers about jewelry, watches, precious metals, gemstones, and luxury brands.
  • Build client relationships and loyalty using consultative selling and clienteling tools.
  • Meet and surpass sales goals, including Client and Protection plan goals.
  • Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts.
  • Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
  • Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, and merchandise moves.
  • Maintain accurate pricing and signs, a clean and shoppable sales floor, and merchandise security and asset-protection compliance.
  • Participate in sales events, vendor training, and ongoing product education.
  • Collaborate with colleagues and support special events and operational excellence.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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