Seasonal Retail Commission Sales Associate - Fine Jewelry, Culver City Center

Macy's•Culver City, CA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers, develop personal conversations and relationships, maintain merchandise processing, presentation, organization, storage and replenishment, update signs and pricing, and assist with merchandise moves. They promote loyalty benefits and provide attentive service through the end of each transaction. Colleagues support one another and continually improve their work to achieve individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s states that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week. The role requires talking, lifting, constant moving, standing, reaching, and other specified physical activities, as well as use of computers and retail technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and knowledgeable shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, credit, and warranty programs and communicate their benefits to customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain accurate signs and pricing and ensure merchandise security, accuracy, asset protection compliance, and an organized, shoppable space.
Support special events and participate in vendor training and education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends, promotions, and product launches.
Collaborate with teammates to maintain the sales floor and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice