Seasonal Retail Commission Sales Associate - Fine Jewelry, Arbor Place

Macy's•Douglasville, GA

10d•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and active use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with the team to support sales goals and operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor; reviewing goals, new arrivals, top sellers, trends, and promotions; welcoming and assisting customers; maintaining stock processing, presentation, organization, storage, replenishment, signs, pricing, and merchandise moves; and sharing loyalty benefits while ensuring customers have what they need. Colleagues support one another and continuously improve to deliver individual and store results. Schedules include weekend shifts and depend on business needs and colleague availability. The posting states that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to meet sales, client, and protection plan goals.
Ability to follow stock presentation, replenishment, and asset-protection requirements.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit-account programs and communicate their benefits.
Support inventory, fulfillment, and special-event activities.
Maintain merchandise security, accurate stock presentation, organization, storage, processing, replenishment, signs, and pricing.
Use point-of-sale technology and digital tools to process transactions and enhance shopping experiences.
Prepare and maintain a clean, organized, and shoppable sales floor.
Stay informed about new arrivals, top-selling items, trends, promotions, product launches, and vendor education.
Collaborate with teammates and uphold operational excellence in the Fine Jewelry department.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice