Seasonal Retail Commission Sales Associate - Fine Jewelry, Market Place
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing and moving merchandise, and sharing loyalty program benefits. The role also includes using point-of-sale technology and digital tools, supporting customer credit-account acquisition, and meeting client and protection-plan goals. The job requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting describes this as a seasonal role; full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support accurate stock presentation, replenishment, and asset-protection compliance.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about products and provide recommendations suited to their tastes, preferences, and budgets.
- Build client relationships using consultative selling, hospitality, and clientele tools.
- Meet and surpass daily sales goals, as well as client and protection-plan goals.
- Promote loyalty, warranty, and protection-plan programs and share customer loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and a clean, organized, shoppable sales floor.
- Ensure merchandise security and comply with asset-protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, special events, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
