Seasonal Retail Commission Sales Associate - Fine Jewelry, Market Place

Macy's•Champaign, IL

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. The role focuses on consultative selling, hospitality, building lasting client relationships, and using the clientele program. You promote loyalty and warranty programs, meet sales goals, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging and assisting customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing and moving merchandise, and promoting loyalty benefits. You use point-of-sale technology and digital tools, support sales events and vendor training, and work to achieve customer and protection-plan goals. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Requires talking, lifting, constant movement, standing, and reaching with arms and hands.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and product options to help them choose items suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of the clientele program and clienteling tools.
Meet and surpass daily sales goals and achieve client and protection-plan goals.
Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support customer transactions and the shopping experience.
Maintain an organized, clean, and shoppable sales area, including processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in sales events, vendor training, and ongoing product education.
Collaborate with colleagues to support special events, customer service, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.