Seasonal Retail Commission Sales Associate - Fine Jewelry, Mid Rivers Mall

Macy's•Saint Peters, MO

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. You work to meet sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, and shoppable sales floor; learning about new arrivals, popular items, trends, and promotions; engaging customers; processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, help customers complete purchases, and support one another to serve customers and communities. The position requires flexible availability, including days, evenings, weekends, and holidays. All schedules include weekend shifts, and hours depend on business needs and colleague availability. Seasonal employment is indicated in the job title. The posting states that full-time colleagues are typically scheduled for 30 or more hours weekly and part-time colleagues for 12–24 hours weekly.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital shopping tools.
Ability to stand for at least two consecutive hours and perform frequent moving, reaching, and talking.
Ability to lift at least 25 pounds and stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, personalized customer service in the Fine Jewelry and Watch Complex.
Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs, including opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, and pricing.
Support inventory, fulfillment, merchandise moves, and asset protection activities while maintaining merchandise security and accuracy.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with teammates and support operational excellence in the Fine Jewelry department.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice