Seasonal Retail Commission Sales Associate - Fine Jewelry, Square One

Macy's • Saugus, MA

4d • $17 - $23

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose products that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, collaborating with the team to achieve sales goals and maintain operational excellence.

Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers, build relationships, maintain merchandise processing and presentation, organize and replenish stock, update signs and pricing, and support merchandise moves. They share loyalty benefits, help customers complete their shopping experience, and collaborate with colleagues to improve individual and store results.

The role requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves talking, lifting, frequent movement, standing, reaching, use of computers and other technology, and operating a cash register.

Requirements

• 1–2 years of related experience.
• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

• Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit programs and explain customer benefits.
• Assist customers with fittings and digital shopping tools.
• Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
• Support inventory processing, fulfillment, stock presentation, organization, storing, and replenishment.
• Maintain accurate pricing and signage and support merchandise moves.
• Protect merchandise and follow asset-protection requirements.
• Support sales events and participate in vendor training and education.
• Prepare and maintain a clean, organized, shoppable sales floor.
• Collaborate with colleagues to achieve individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed