Seasonal Retail Commission Sales Associate - Fine Jewelry, Hulen Mall

Macy's•Fort Worth, TX

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program while working toward sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, special events, merchandise security, accuracy, and presentation. The role includes preparing and maintaining a clean, organized, shoppable sales floor; staying informed about sales goals, new arrivals, trends, and promotions; assisting customers with product recommendations, fittings, and digital shopping tools; processing and replenishing merchandise; and using point-of-sale technology. Colleagues collaborate to achieve sales and operational goals and deliver excellent customer service. This is a seasonal position at Hulen Mall. Schedules include weekend shifts, with availability needs depending on business requirements and colleague availability. The posting states full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week; it does not specify which schedule applies to this position.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to perform the listed essential physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Ability to perform frequent computer and technology use, including handheld equipment and cash-register transactions.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select appropriate merchandise.
Build lasting customer relationships through consultative selling, hospitality, and active use of the clientele program.
Meet sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, signs, pricing, and an organized, shoppable sales floor.
Participate in special events, vendor training, and ongoing product education.
Use point-of-sale technology, handheld equipment, and digital tools to complete transactions and improve the shopping experience.
Collaborate with colleagues to achieve sales goals and operational excellence.
Maintain dependable attendance and punctuality and provide a sincere, customer-focused close to each interaction.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice