Seasonal Retail Commission Sales Associate - Fine Jewelry, St Charles Town Center

Macy's•Waldorf, MD

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of Macy’s clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, reviewing goals and product information, engaging and educating customers, maintaining organized and replenished merchandise, updating signs and pricing, and using point-of-sale and digital tools. Colleagues are expected to support one another, improve their skills, and contribute to individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week. This seasonal position requires 1–2 years of related experience. Physical demands include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also requires visual abilities and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to support accurate stock presentation, replenishment, and asset protection compliance.
Ability to achieve sales, client, and protection plan goals.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and genuine hospitality.
Use product knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clientele tools to promote offers and product launches and support client loyalty.
Maintain a clean, organized, and shoppable sales floor, including processing, presenting, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and special events while ensuring merchandise security and accuracy.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, new arrivals, top-selling items, trends, and promotions, and participate in ongoing and vendor training.
Collaborate with colleagues to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.