Seasonal Retail Commission Sales Associate - Fine Jewelry, St Charles Town Center

Macy's•Waldorf, MD

13h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and helping with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining stock presentation and organization, processing and replenishing merchandise, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits, ensure customers have what they need, and contribute to a collaborative team environment and continuous improvement. The role requires flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues typically work 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and climbing ladders.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them choose suitable merchandise.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
Meet sales goals, including Client and Protection plan goals, and work to surpass daily sales goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to process transactions and enhance the customer experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves to maintain an organized, shoppable space.
Ensure merchandise security, accuracy, and asset protection compliance.
Participate in sales events, vendor training, and vendor education.
Help prepare and maintain a clean, organized sales floor and stay informed about new arrivals, best sellers, trends, and promotions.
Collaborate with teammates and support special events and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.