Seasonal Retail Commission Sales Associate - Fine Jewelry, Moreno Valley

Macy's•Moreno Valley, CA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, shoppable sales floor; learning about new arrivals, top-selling items, trends, and promotions; engaging and educating customers; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; supporting merchandise moves; and using point-of-sale technology and digital tools. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide exceptional, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands, and help them select merchandise that fits their needs and budgets.
Build client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Participate in vendor training, ongoing training, vendor education, and sales events.
Support inventory, fulfillment, special events, and merchandise moves.
Maintain merchandise security, accurate stock presentation, replenishment, and asset protection compliance.
Keep the sales floor clean, organized, and shoppable; process, present, organize, store, and replenish stock and update signs and pricing.
Use point-of-sale technology, handheld equipment, and digital shopping tools to support transactions and the customer experience.
Collaborate with teammates to support customers and communities and achieve individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice