RETAIL CLERK

L'auberge Casino Resort Lake Charles • Lake Charles, LA

2d

About The Position

The Retail Clerk supports shop operations by processing transactions, handling payments, stocking and merchandising merchandise, maintaining shop cleanliness and organization, and providing guest service. The role requires familiarity with property events, activities, and amenities to support personalized service, and adherence to shop, departmental, regulatory, and company policies. The clerk also maintains confidentiality and performs other related duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Prior experience in a cash-handling position preferred.
• Good customer service and interpersonal skills.
• Strong written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Basic computer skills, including ability to operate a POS system.
• Basic math skills.
• Ability to maintain high energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Ability to work a flexible and varying schedule, including evenings, weekends, and holidays, with fluctuating days off.

Nice To Haves

• High school diploma or equivalent.
• Prior experience in a cash-handling position.

Responsibilities

• Record all transactions in the Point-of-Sale system.
• Accurately handle cash, checks, credit cards, gift certificates, and comp transactions.
• Maintain shop neatness and cleanliness to support customer appeal.
• Unpack, stock, and price merchandise as needed.
• Assist with stocking and recording inventory for vending machines.
• Straighten, dust, and organize the shop when guests are not present.
• Greet guests at the shop entrance when other duties are not being performed.
• Know and adhere to shop policies and procedures, as well as regulatory, departmental, and company policies and procedures.
• Complete physical inventory each month.
• Merchandise products and new arrivals.
• Repack merchandise as seasons change and accurately record packed merchandise.
• Maintain knowledge of property events, activities, and amenities to provide personalized guest service.
• Perform other related and compatible duties as assigned.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED