Retail Clerk

Auberge Collection•Dallas, TX

About The Position

The Retail Clerk creates a thoughtful, personalized shopping experience for hotel guests, local clients, and visitors to The Knox retail shop. The role combines product knowledge, confident client service, and attention to detail with the hotel’s warm, discreet, and anticipatory approach to hospitality. The associate learns about each client, shares the stories behind the assortment, and builds lasting relationships rather than focusing only on transactions. The Retail Clerk supports sales and store operations by advising clients, processing transactions, maintaining merchandise presentation and inventory, and coordinating with hotel colleagues on guest requests and special occasions. The role also supports private appointments and store events and communicates relevant client, sales-floor, inventory, and operational notes to the retail team.

Requirements

High school diploma or equivalent.
Experience building client relationships and working toward sales goals.
Interest in fashion, design, and lifestyle products, with curiosity to learn a changing assortment and represent designers accurately.
Excellent communication, interpersonal, and problem-solving skills, including the ability to adapt service to a range of clients.
Strong attention to detail, organization, discretion, and composure in a busy guest-facing environment.

Nice To Haves

Education in fashion, retail, hospitality, or a related field.
Previous experience in premium or luxury retail, fashion, accessories, or another service-led specialty retail role.
POS and customer relationship management experience.
Luxury hotel or fine hospitality experience.
Additional language skills.

Responsibilities

Welcome clients professionally, learn what brings them to the store, and offer personalized assistance without pressure.
Develop and share accurate knowledge of the assortment, designers, materials, fit, care, pricing, and product stories.
Provide styling, gifting, and product recommendations suited to client preferences, occasions, and needs, including alternatives when an item is unavailable.
Build client relationships through follow-up, special orders, gift recommendations, and approved clienteling tools while protecting client privacy.
Contribute to individual and store sales goals by identifying relevant opportunities and helping clients complete their selections naturally.
Process transactions, returns, exchanges, special orders, gift wrapping, and delivery coordination accurately and professionally.
Maintain store presentation by replenishing merchandise, supporting visual displays, keeping fitting and sales areas orderly, and following opening and closing routines.
Receive, inspect, tag, transfer, and count merchandise; report inventory discrepancies, damaged items, low stock, and useful client feedback.
Coordinate with hotel colleagues on guest requests, VIP needs, in-room deliveries, and special occasions.
Use good judgment to address client concerns, involve the retail leader when needed, and follow through until matters are resolved.
Support private appointments, product launches, trunk shows, and other store events as assigned.
Communicate relevant client, sales-floor, inventory, and operational notes to the retail team at shift handoff.