Retail Clerk

Auberge Collection•Dallas, TX

About The Position

The Retail Clerk creates a thoughtful, personalized shopping experience for hotel guests, local clients, and visitors to The Knox’s retail shop. The associate provides the product knowledge, confident client service, and attention to detail expected in luxury retail while reflecting The Knox’s warm, discreet, and anticipatory approach to hospitality. The role focuses on understanding clients, sharing the stories behind the assortment, and building lasting relationships—not simply completing transactions.

Requirements

High school diploma or equivalent.
Excellent communication, interpersonal, and problem-solving skills, with the ability to adapt service to a range of clients.
Strong attention to detail, organization, discretion, and composure in a busy guest-facing environment.
Interest in fashion, design, and lifestyle products, and curiosity to learn the assortment and accurately represent its designers.

Nice To Haves

Education in fashion, retail, hospitality, or a related field.
Previous experience in premium or luxury retail, fashion, accessories, or another service-led specialty retail role.
Experience building client relationships and working toward sales goals.
POS and customer relationship management experience.
Luxury hotel or fine hospitality experience.
Additional language skills.

Responsibilities

Welcome clients professionally, understand their needs, and offer personalized assistance without pressure.
Learn the assortment, including designers, materials, fit, care, pricing, and product stories, and share accurate recommendations.
Provide styling, gifting, and product recommendations based on client preferences and needs, including suitable alternatives when items are unavailable.
Build client relationships through follow-up, special orders, gift recommendations, and approved clienteling tools while protecting client privacy.
Contribute to individual and store sales goals by identifying relevant opportunities and helping clients complete their selections.
Process transactions, returns, exchanges, special orders, gift wrapping, and delivery coordination accurately.
Maintain store presentation by replenishing merchandise, supporting visual displays, keeping areas orderly, and following opening and closing routines.
Receive, inspect, tag, transfer, and count merchandise; report inventory discrepancies, damaged items, low stock, and client feedback.
Coordinate with hotel colleagues on guest requests, VIP needs, in-room deliveries, and special occasions.
Address client concerns with sound judgment, involve the retail leader when needed, and follow through until resolved.
Support private appointments, product launches, trunk shows, and other store events as assigned.
Communicate relevant client, sales-floor, inventory, and operational information during shift handoffs.