Retail Clerk

Marriott•Naples, FL

About The Position

The Retail Clerk welcomes customers, assists them in locating merchandise, and answers questions about products. The role maintains attractive merchandise displays, restocks items, checks expiration dates, discards expired merchandise, and keeps the storeroom clean and organized. The Retail Clerk completes purchases and processes payments, returns, refunds, and exchanges; verifies customer identification when required; maintains cash drawer levels; turns in property monies and receipts; and ensures deposits and cash drops are verified. The role follows opening and closing checklists, secures the shop, and monitors customer activity to prevent theft or damage. The position also requires reporting accidents, injuries, and unsafe conditions to a manager; following company policies and procedures; maintaining a clean, professional uniform and appearance; protecting confidential information and company assets; and providing courteous guest service. The Retail Clerk communicates professionally, answers telephones appropriately, develops positive working relationships, and complies with quality assurance standards. Physical duties include reaching, bending, twisting, pulling, stooping, handling objects weighing up to 10 pounds, and standing, sitting, or walking for extended periods. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to reach, bend, twist, pull, and stoop; handle objects weighing up to 10 pounds; and stand, sit, or walk for an extended period.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet customers, help them locate merchandise, and respond to merchandise questions.
Display merchandise neatly and attractively; restock items, check expiration dates, and discard expired items.
Keep the storeroom neat and clean.
Complete purchases and process payment types, returns, refunds, and exchanges.
Verify customer identification when required.
Maintain appropriate cash levels in the cash drawer, turn in property monies and receipts, and ensure deposits and cash drops are verified.
Follow opening and closing shop checklists.
Secure the shop and monitor customer activity to prevent merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.