Retail Clerk

Marriott•Greensboro, GA

About The Position

The Retail Clerk welcomes customers, helps them locate merchandise, answers questions, and maintains attractive, orderly displays and a clean storeroom. The role restocks merchandise, checks expiration dates, handles purchases and different payment types, and processes returns, refunds, and exchanges. It also involves verifying identification when required, maintaining cash drawer levels, accounting for property monies and receipts, verifying deposits and cash drops, following opening and closing checklists, and securing the shop while monitoring customer activity to prevent loss or damage. The Retail Clerk reports accidents, injuries, and unsafe conditions; follows company policies and procedures; maintains a clean, professional appearance; protects confidential information and company assets; and delivers courteous, attentive guest service. The role requires professional communication, appropriate telephone etiquette, positive working relationships, and compliance with quality standards. Physical duties include reaching, bending, twisting, pulling, stooping, handling objects weighing up to 10 pounds, and standing, sitting, or walking for extended periods. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to reach, bend, twist, pull, and stoop; handle objects weighing up to 10 pounds; and stand, sit, or walk for extended periods.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet customers, offer assistance locating merchandise, and answer merchandise questions.
Display merchandise neatly and attractively; restock items, check expiration dates, and discard expired items.
Keep the storeroom neat and clean.
Complete purchases, process payments, and handle returns, refunds, and exchanges.
Verify customer identification when required.
Maintain appropriate cash levels in the cash drawer; turn in property monies and receipts; verify deposits and cash drops.
Follow opening and closing checklists and secure the shop.
Monitor customer activity to help prevent merchandise theft and damage.
Report accidents, injuries, and unsafe work conditions to the manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.