Retail Clerk I - PM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Tehachapi, CA

11d•$17 - $17•Onsite

About The Position

The Retail Clerk provides customer service, processes payments, and maintains the sales floor. The role is expected to achieve organizational, team, and personal goals aligned with Goodwill’s Strategic Vision Priorities and organizational values. Employees are expected to act honestly and ethically, protect confidentiality and company property, follow policies and safety procedures, and work collaboratively with management and staff. The position reports to the Retail Store Manager and exercises no supervision. Duties include opening and closing the store, preparing and counting tills, maintaining the sales floor and store cleanliness, processing sales and donations, displaying and stocking merchandise, assisting customers, and completing related records and reports. The position includes handling and moving merchandise and bags weighing up to 50 pounds and assisting customers with bulky purchases. Other duties may be assigned.

Requirements

One year of experience in a retail environment, including some cash-handling experience.
Basic mathematical skills, including addition, subtraction, multiplication, division, and percentages.
Ability to read and write English.
Intermediate knowledge of computers, keyboarding, and photography.
Ability to communicate effectively and present information tactfully and courteously to groups, managers, employees, clients, customers, and the public.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret varied instructions, and handle abstract and concrete variables.
Effective interpersonal and communication skills to interact with all levels of management and staff.
Ability to operate office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
High level of integrity and business ethics.
Ability to perform the essential duties, with reasonable accommodation where applicable.

Responsibilities

Complete opening activities, including opening doors, housekeeping, till counts, preparing water cooling stations, and setting up the cash wrap.
Pick up and place merchandise weighing up to 50 pounds on the cash wrap; enter prices and applicable sales incentives into the register; bag merchandise and place bags weighing up to 50 pounds in customers’ carts.
Assist customers in carrying merchandise, including items weighing up to 50 pounds, to their vehicles.
Stock shelves with merchandise, including materials weighing up to 50 pounds, and stage large housewares for sales-floor display.
Dress mannequins for display.
Provide customer service, including greeting customers, finding products, answering routine questions, and referring complaints to management.
Operate the cash register and process sales, pricing, inventory control, and receipts; ensure register accuracy through counts, daily reports, and accounting for overages and shortages.
Perform housekeeping and cleaning duties throughout the store and donation area, including bathrooms and fitting rooms, and complete the specified 5-minute drill before rest and meal breaks.
Attend to the fitting-room area and call attention to observed loss-prevention concerns.
Complete closing activities, including housekeeping, till counts, cleaning water cooling stations, and sales-floor recovery.
Maintain confidentiality and cooperative, professional relationships with clients, customers, coworkers, and other stakeholders.
Keep records and report money, sales, inventory, and production information.
Receive and process donated goods, direct donors to appropriate locations, and issue receipts or printed information.
Display merchandise for sale and comply with safety and loss-prevention procedures; report and document hazards and unsafe conditions or practices.
Attend required meetings, training sessions, safety training, and drills; perform other duties as assigned.
Follow Goodwill policies and procedures and act in alignment with its mission, goals, ethics, and values.