Retail Clerk I - PM
About The Position
The Retail Clerk provides customer service, processes payments, and maintains the sales floor. The role is expected to achieve organizational, team, and personal goals in alignment with Goodwill’s Strategic Vision Priorities and organizational values. Employees are expected to act with honesty and integrity, conduct business transparently and ethically, and support Goodwill’s mission of providing work opportunities and skills development to people with barriers to employment. The position is part of the Retail Services Department, reports to the Retail Store Manager, and does not supervise others. It is classified as non-exempt. Duties include opening and closing the store, customer service and register transactions, stocking and displaying merchandise, processing donations, maintaining cleanliness, completing records and reports, and following safety, loss-prevention, confidentiality, and company policies. The role involves handling and moving merchandise and other materials weighing up to 50 pounds, including assisting customers with carrying items to their vehicles.
Requirements
- One year of experience in a retail environment, including some cash-handling experience.
- Basic mathematical skills and ability to read English.
- Intermediate knowledge of computers, keyboarding, and photography.
- Ability to read and write and to communicate information and respond to questions with tact, courtesy, and cooperativeness.
- Knowledge of basic arithmetic, including addition, subtraction, multiplication, division, and percentages.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of instructions.
- Ability to exercise judgment, resourcefulness, ingenuity, and initiative.
- Effective interpersonal and communication skills for interacting with all levels of management and staff.
- Ability to operate office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
- High level of integrity and business ethics.
- Ability to perform essential duties satisfactorily, with reasonable accommodation where applicable.
- Ability to handle and move materials weighing up to 50 pounds.
Responsibilities
- Complete opening activities, including opening doors, housekeeping, till counts, preparing water cooling stations, and setting up the cash wrap.
- Pick up merchandise and place it on the cash wrap; enter prices and applicable sales incentives in the cash register; bag purchases and place bags in customers’ shopping carts.
- Assist customers with carrying merchandise, including items weighing up to 50 pounds, to their vehicles.
- Stock shelves with merchandise, including materials weighing up to 50 pounds.
- Stage large housewares on the sales floor and dress mannequins for display.
- Provide customer service by greeting customers, answering routine questions, finding products, and referring complaints to management.
- Maintain professional, polite, and positive relationships with customers, coworkers, clients, and other stakeholders.
- Process register transactions, including sales, pricing, inventory control, and receipts; maintain register accuracy through counts, daily reports, and accounting for overages and shortages.
- Perform housekeeping and cleaning duties in the donation area, restrooms, fitting rooms, and the store’s interior and exterior, including sweeping, mopping, vacuuming, and removing garbage or other materials.
- Attend to the fitting room area, assist customers, and alert management to observed loss-prevention concerns.
- Complete closing activities, including closing doors, housekeeping, till counts, cleaning water cooling stations, and sales floor recovery.
- Maintain confidentiality and cooperative working relationships.
- Complete recordkeeping and reporting related to money, sales, inventory, and production.
- Receive and process donated goods, direct donors to appropriate locations, and issue receipts or printed information.
- Display merchandise for sale.
- Comply with safety and loss-prevention policies and procedures; maintain safe work conditions and report and document hazards and unsafe practices.
- Attend required meetings, training sessions, safety training, drills, and exercises.
- Safeguard company property, including donated goods.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
