Retail Clerk I - PM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Bakersfield, CA

4d•$17 - $17•Onsite

About The Position

The Retail Clerk provides customer service, processes payments, and maintains the sales floor. The role is expected to achieve organizational, team, and personal goals in alignment with Goodwill’s strategic priorities and values. Employees are expected to act with honesty and integrity, conduct business transparently and ethically, and support Goodwill’s mission of providing work opportunities and skills development to people with barriers to employment. This position works in the Retail Services Department, reports to the Retail Store Manager, and has no supervisory responsibilities. It is classified as non-exempt. Duties include opening and closing store activities, customer service, cash-register transactions and accountability, merchandise display and stocking, processing donated goods, record keeping, and housekeeping. The clerk must follow Goodwill policies, safety and loss-prevention procedures, maintain confidentiality, safeguard company property, and cooperate with customers, coworkers, clients, and other stakeholders. Other duties may be assigned.

Requirements

One year of experience in a retail environment, including some cash-handling experience.
Basic mathematical skills and ability to read English.
Intermediate knowledge of computers, keyboarding, and photography.
Ability to read and write and communicate information effectively with groups, managers, employees, clients, customers, and the general public using tact and courtesy.
Knowledge of basic math operations, including addition, subtraction, multiplication, division, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide range of instructions and deal with abstract and concrete variables, exercising judgment, resourcefulness, ingenuity, and initiative.
Effective interpersonal and communication skills for interacting with all levels of management and staff.
Ability to operate office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
High level of integrity and business ethics.
Ability to perform the essential job functions, with reasonable accommodation available where applicable.

Responsibilities

Complete opening activities, including opening doors, housekeeping, till counts, preparing water cooling stations, and setting up the cash wrap.
Pick up and handle merchandise, including items and bags weighing up to 50 pounds; place items on the cash wrap, in bags, and in customer carts, and assist customers with carrying merchandise to vehicles.
Enter prices and applicable sales incentives into the cash register; handle sales, pricing, inventory control, receipts, and register transactions.
Maintain cash-register accuracy through before-and-after counts, daily reports, and accounting for overages and shortages.
Provide customer service, including greeting customers, answering routine questions, locating products, and referring complaints to management.
Stock shelves and display merchandise, including staging large housewares and dressing mannequins.
Perform housekeeping and cleaning throughout the store, donation area, bathrooms, and fitting rooms, including sweeping, mopping, vacuuming, and recovering garbage or other materials.
Attend to the fitting-room area and report observed loss-prevention concerns.
Complete closing activities, including doors, housekeeping, till counts, cleaning water cooling stations, and sales-floor recovery.
Maintain confidentiality and cooperative, professional relationships with customers, clients, coworkers, and other stakeholders.
Complete records and reports for money, sales, inventory, and production.
Receive and process donated goods, direct donors to appropriate locations, and issue receipts or printed information.
Follow safety and loss-prevention policies, maintain safe work conditions, and report and document hazards and unsafe practices.
Attend required safety training, drills, meetings, and training sessions.
Safeguard company property, including donated goods, and follow organizational policies and procedures.