Retail Clerk I - PM

GOODWILL INDUSTRIES OF SOUTH CENTRAL CALIFORNIA•Bakersfield, CA

4d•$17 - $17•Onsite

About The Position

The Retail Clerk provides customer service, processes payments, and maintains the sales floor. The position is expected to achieve organizational, team, and personal goals in alignment with Goodwill’s Strategic Vision Priorities and values. Employees are expected to act with honesty and integrity, conduct business transparently and ethically, and support Goodwill’s mission to provide work opportunities and skills development to people with barriers to employment. The position is in the Retail Services Department, reports to the Retail Store Manager, and has no supervisory responsibilities. It is classified as non-exempt. Work includes opening and closing store activities; operating the cash register and handling transactions; assisting customers; stocking, staging, and displaying merchandise; processing donated goods; completing records and reports; and performing housekeeping and safety-related duties. The role requires handling and carrying merchandise and other materials weighing up to 50 pounds. The employee must maintain confidentiality, follow Goodwill policies and procedures, support a safe work environment, and maintain professional, cooperative relationships with customers, coworkers, clients, and other stakeholders.

Requirements

Basic mathematical skills and ability to read English.
Intermediate knowledge of computers, keyboarding, and photography.
One year of experience in a retail environment, including some cash-handling experience.
Ability to read and write and effectively present information and respond to questions from groups, managers, employees, clients, customers, and the general public using tact, courtesy, and cooperativeness.
Knowledge of basic math operations, including addition, subtraction, multiplication, division, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied instructions and deal with abstract and concrete variables; exercise judgment, resourcefulness, ingenuity, and initiative.
Effective interpersonal and communication skills to interact with all levels of management and staff.
Ability to operate office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
High level of integrity and business ethics.
Ability to perform essential duties, with reasonable accommodation available for individuals with disabilities.
Ability to handle and carry merchandise and materials weighing up to 50 pounds.

Responsibilities

Complete opening activities, including doors, housekeeping, till count, preparing water cooling stations, and setting up the cash wrap.
Pick up merchandise weighing up to 50 pounds and place it on the cash wrap; enter prices and applicable sales incentives into the cash register; bag purchases and place bags in customers’ carts.
Assist customers with carrying heavy or bulky merchandise, up to 50 pounds, to their vehicles.
Stock shelves with merchandise, including materials weighing up to 50 pounds, and stage large housewares for display on the sales floor.
Dress mannequins for sales-floor displays and display merchandise for sale.
Provide customer service, including greeting customers, finding products, answering routine questions, and referring complaints to management.
Handle cash register transactions, including sales, pricing, inventory control, and receipts; ensure register accuracy through counts, daily reports, and accounting for overages and shortages.
Perform housekeeping to maintain cleanliness in donation areas, bathrooms, fitting rooms, and throughout the interior and exterior of the store; complete a 5-minute drill before rest and meal breaks.
Attend to the fitting room area, assist customers, and report observed loss-prevention concerns.
Complete closing activities, including doors, housekeeping, till count, cleaning water cooling stations, and sales-floor recovery.
Maintain confidentiality and cooperative, professional relationships with clients, customers, coworkers, and other stakeholders.
Keep records and reports relating to money, sales, inventory, and production.
Receive and process donated goods, direct donors to appropriate locations, and issue receipts or printed information.
Comply with safety and loss-prevention policies and procedures; maintain safe work conditions and report and document hazards and unsafe practices.
Attend required safety training, drills, meetings, and training sessions.
Perform other duties as assigned.