Retail Center Supervisor - Irmo Blue Store

BlueCross BlueShield of South Carolina•Columbia, SC

10d•Onsite

About The Position

The Retail Center Supervisor assists the Regional Manager by driving sales, mentoring staff, and executing marketing initiatives. The role supports educational initiatives by attending community events and providing expertise on products and services. The supervisor engages in outside and in-store sales with sales teams to improve performance, ensure excellent customer service, and assist with escalations and strategy development. This full-time position is based at 7467 St. Andrews Road, Irmo, South Carolina. The schedule is 40 hours per week, Monday through Friday, with an eight-hour shift during normal business hours of 8:00 a.m. to 5:00 p.m. Occasional overtime may be necessary, and travel between buildings may be required.

Requirements

Bachelor's degree, or equivalent education and experience: four years of job-related work experience, or an associate degree and two years of job-related work experience.
Three years of retail or healthcare sales/service experience.
Ability to plan, develop, and execute marketing campaigns and meet sales goals.
Demonstrated ability to motivate a sales team.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment.
Demonstrated leadership, customer service, presentation, and organizational skills.
Demonstrated verbal and written communication skills.
Analytical or critical-thinking skills.
Ability to persuade, negotiate, or influence others.
Ability to direct, motivate, and assess the performance of others.
Proficiency with Microsoft Office.
Obtain Department of Insurance licensure within 60 days of hire in the state of employment and maintain the licensure while in the job. Other licensures or certifications may be required and maintained by specific areas.

Responsibilities

Provide retail and outside sales support to customers of health and ancillary insurance products.
Analyze prospective customer needs and match them with appropriate company products and services.
Generate and act on leads for new sales and sales of replacement and add-on products.
Track, analyze, and report on Retail Center performance.
Coach and train staff to strengthen skills and help team members meet individual and collective sales goals.
Define and communicate criteria for achieving high-performance service.
Serve as backup to the Retail Manager.
Participate in community activities and local organizations to provide education and service.
Support local presence organization and association integration to assist and leverage relationships for the BCBSSC community.
Develop and execute marketing plans to generate traffic, support membership, and create positive brand awareness.
Serve as the Marketing team's point of contact for activating monthly Health Fairs and sponsored events.
Work with marketing and local leadership to support regional business objectives.