Retail Center Supervisor - Irmo Blue Store

BlueCross BlueShield of South Carolina•Columbia, SC

12d•Onsite

About The Position

The Retail Center Supervisor assists the Regional Manager by driving sales, mentoring staff, and executing marketing initiatives. The role supports educational initiatives by attending community events and providing expertise on products and services. It engages in outside and store sales with sales teams to boost performance, ensure excellent customer service, assist with escalations, and support strategy development. The position provides retail and outside sales support to customers of health and ancillary insurance products, analyzes prospective customer needs, and matches customers with appropriate company products and services. It generates and acts on leads for new sales and replacement and add-on products, and tracks, analyzes, and reports on Retail Center performance. The supervisor coaches and trains staff, serves as backup to the Retail Manager, participates in community activities, and develops and executes marketing plans to generate traffic, support membership, and build positive brand awareness. The role works with Marketing and local leadership to support regional business objectives. This is a full-time, 40-hour-per-week position, Monday through Friday, in a typical office environment at 7467 St. Andrews Road, Irmo, South Carolina. The workday is an eight-hour shift scheduled during normal business hours of 8:00 a.m. to 5:00 p.m. Occasional overtime may be necessary, and travel between buildings may be required.

Requirements

Bachelor's degree, or an equivalent combination of four years of job-related work experience or an associate degree and two years of job-related work experience.
Three years of retail or healthcare sales/service experience.
Ability to plan, develop, and execute marketing campaigns and meet sales goals.
Demonstrated ability to motivate a sales team.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment.
Demonstrated leadership, customer service, presentation, and organizational skills.
Demonstrated verbal and written communication skills.
Analytical or critical-thinking skills.
Ability to persuade, negotiate, or influence others.
Ability to direct, motivate, and assess the performance of others.
Proficiency with Microsoft Office.
Obtain Department of Insurance licensure within 60 days of hire in the state employed and maintain the licensure while in the job. Other licensures or certifications may be required and maintained by specific areas.

Responsibilities

Provide retail and outside sales support for customers of health and ancillary insurance products.
Analyze prospective customer needs and match them with appropriate company products and services.
Generate and act upon leads for new sales, replacement products, and add-on products.
Track, analyze, and report Retail Center performance.
Coach and train staff to strengthen skills and help team members meet individual and collective sales goals.
Define and communicate criteria for high-performance service.
Serve as backup to the Retail Manager.
Participate in community activities and local organizations to provide education and service.
Support local presence organization and association integration to assist and leverage relationships for the BCBSSC community.
Develop and execute marketing plans to generate traffic, support membership, and create positive brand awareness.
Serve as the Marketing team's point of contact for activating monthly Health Fairs and sponsored events.
Work with Marketing and local leadership to support regional business objectives.
Engage in store and outside sales with sales teams, support performance, provide excellent customer service, assist with escalations, and contribute to strategy development.