Retail Center Sales Representative - Greenville, South Carolina

BlueCross BlueShield of South Carolina•Greenville, SC

3d•Onsite

About The Position

The Retail Center Sales Representative sells individual Affordable Care Act (ACA) policies and provides consultative sales and service to customers seeking health and ancillary insurance products and information. The position promotes products at retail stores, community and sales events, and other outings; assesses customer needs and recommends appropriate products and services; explains product features, benefits, alternatives, sales, medical underwriting, and enrollment processes; and handles customer payments. The representative generates and follows up on leads, including outreach by telephone, schedules sales and service appointments, conducts individual and group information sessions, and assists with wellness education and Personal Health Assessments. The role is based at 1025 Woodruff Rd, Suite A105, Greenville, South Carolina. It is a full-time, 40-hour-per-week position, Monday through Friday, with an eight-hour shift scheduled during normal business hours of 8:00 a.m. to 5:00 p.m. Occasional overtime may be necessary, and travel between buildings may be required. Regular community events may take place after work hours and on weekends.

Requirements

High school diploma or equivalent.
At least 1 year of retail, sales, and/or marketing experience.
Ability to develop and maintain effective relationships with potential customers.
Knowledge of marketing principles, techniques, and the marketplace.
Effective presentation and customer service skills.
Analytical or critical-thinking skills.
Demonstrated verbal and written communication skills.
Effective organizational skills.
Ability to persuade, negotiate, or influence others.
Ability to handle confidential or sensitive information with discretion.
Knowledge of Microsoft Office.
Obtain Department of Insurance licensure within 60 days of hire in the state of employment and maintain licensure while in the job.
Other licensures or certifications may be required and must be maintained by specific areas.

Nice To Haves

Experience selling on the Federally Facilitated Marketplace (FFM).
FFM certification.

Responsibilities

Promote individual insurance products at retail stores, community events, sales events, and ad-hoc outings.
Analyze prospective customers’ needs and match them with appropriate company products and services.
Receive and handle customer payments.
Present and explain recommended products, benefits, features, and alternatives to customers.
Explain sales, medical underwriting, and enrollment processes and set realistic customer expectations.
Generate and act on leads for new sales and replacement or add-on products.
Conduct telephone follow-up and outreach.
Schedule appointments for sales and service visits.
Conduct group and individual information sessions.
Assist with wellness education and conduct Personal Health Assessments (PHAs).