Seasonal Retail Cashier & Sales Floor Support- Women's Shoes - Palo Alto
About The Position
The Store Support employee provides excellent customer service at the point of sale and supports the Women's Shoes department. The role assists customers by phone and at checkout with sales, returns, and other transactions, while helping keep service quick, easy, and enjoyable. Employees help maintain an orderly, stocked sales floor and cash wrap, stay informed about fashion trends and products, and share information about store events, gift cards, and the Nordstrom Rewards program. The position may also support other store areas, including order fulfillment and order pick-up. The role requires continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and use of the hands. Employees handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head. Regular lifting of up to 10 pounds and occasional lifting of up to 25 pounds is required.
Requirements
- Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organization and follow-through.
- Problem-solving ability.
- Proficiency with computers and interest in learning new computer applications.
- Ability to work a flexible schedule based on business needs.
- Ability to meet the physical demands of the role, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items and reaching to lift them above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Assist customers over the phone and at checkout with sales, returns, and other transactions while delivering excellent customer service.
- Listen to customer needs and provide quick, easy, and enjoyable service.
- Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
- Stay informed about key fashion trends and products to help customers with purchase decisions.
- Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
- Flexibly support other areas of the store, including order fulfillment and order pick-up.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away, including PTO accruals and holidays
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
