Seasonal Commission Sales - Kids' Apparel & Shoes - Palo Alto

Nordstrom•Palo Alto, CA

2d•Onsite

About The Position

This seasonal commission sales role in Kids' Apparel & Shoes at Nordstrom focuses on creating a welcoming shopping experience for parents, children, and gift-shoppers. The employee provides sizing and style guidance, helps expecting and new parents navigate baby essentials, and builds customer relationships through personalized follow-up. The role combines customer service and personal sales goals with maintaining a customer-ready department and contributing to a productive team environment. Employees use Nordstrom's 5-Point Selling Standard—Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up—and tools such as the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. Pay is listed as $20.60 per hour; commission for apparel, shoes, and accessories sales typically ranges from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in customer interactions.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.