Seasonal Commission Sales - Kids' Apparel & Shoes - Palo Alto

Nordstrom•Palo Alto, CA

4d•Onsite

About The Position

This seasonal commission sales role in Kids' Apparel & Shoes focuses on creating a fun, welcoming shopping experience for parents, children, and gift shoppers. The employee builds rapport, provides sizing guidance, supports expecting and new parents with baby essentials, and develops lasting customer relationships. This is a professional sales role with commission earning potential, with sales goals and customer service guided by Nordstrom's 5-Point Selling Standard. The position also involves keeping the department customer-ready, maintaining product knowledge, collaborating with the team, and using digital tools to support sales and personalized customer outreach. Hours vary by week according to business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. The role requires extended movement and handling merchandise, including lifting items up to 25 pounds on occasion.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent hand use for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest and confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Support other departments occasionally as needed.
Assist parents, children, and gift shoppers with shopping needs, including sizing guidance and baby essentials.