Commission Sales - Kids' Apparel & Shoes - Westfarms

Nordstrom•Farmington, CT

About The Position

At Nordstrom, this professional sales role is focused on providing excellent service, being a strong teammate, and meeting sales goals. In Kids' Apparel & Shoes, the employee creates a fun, welcoming shopping experience for parents, children, and gift shoppers; offers sizing and fit guidance; builds lasting customer relationships; and helps expecting and new parents with baby essentials, including shoes and baby gear. The role has commission earning potential, with apparel, shoes, and accessories commissions typically ranging from 3% to 14.5%.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in customer interactions: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and Personal Book customer tracking.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments.
Create a welcoming shopping experience for parents, children, and gift shoppers, including providing sizing guidance and helping new and expecting parents navigate baby essentials.