Retail Brand Ambassador - Ralph Lauren Kids, Somerset Collection - Full Time

Macy's•Troy, MI

11d•Onsite

About The Position

Macy’s is hiring a Retail Brand Ambassador to represent Ralph Lauren Kids at the Somerset Collection. The Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and building repeat clientele. The role serves as an expert for the represented brand or area and communicates customer needs and shopping patterns to store leadership and the vendor community. It also includes executing merchandising initiatives and supporting vendor events. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules depending on business needs and colleague availability.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; and stoop, kneel, crouch, and climb ladders.
Ability to reach above eye level and meet the position’s color-vision requirement.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience and prioritize the customer.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendors.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.