Retail Brand Ambassador - Ralph Lauren Kids, Garden State Plaza - Full Time
About The Position
As a Retail Brand Ambassador for Ralph Lauren Kids at Macy’s Garden State Plaza, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for your represented vendor, brand, or area. You communicate customer needs and shopping patterns to leadership and vendor partners, and execute strategic merchandising initiatives. The position involves providing an exceptional customer experience, building brand-specific clientele, and serving as a liaison between designated vendors, personal stylists, and store leadership. You help keep the sales floor neat, clean, and properly signed, develop practices to improve sales, turnover, and gross margin, and plan and lead vendor-sponsored and other customer-facing events. You use Macy’s point-of-sale systems and company devices to complete sales. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The work includes frequent use of computers and technology and physical activity such as standing, moving, reaching, lifting, stooping, kneeling, crouching, and climbing ladders.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter able to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to perform the stated physical requirements, including lifting at least 30 pounds and standing for at least two consecutive hours.
Responsibilities
- Provide an exceptional customer experience by prioritizing the customer.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turnover, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
