Retail Brand Ambassador - Ralph Lauren Kids, Somerset Collection - Full Time
About The Position
As an Ambassador, you are an exceptional colleague who drives sales by connecting with customers, sharing vendor product knowledge, and suggesting additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You regularly communicate customer needs and shopping patterns to leadership and vendor teams, and execute strategic merchandising initiatives. The role also involves serving as a liaison between designated vendors, personal stylists, and store leadership; organizing and leading vendor events; and maintaining a welcoming environment that builds authentic relationships with colleagues, customers, and communities. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; and move, reach, stoop, kneel, crouch, and climb ladders.
- Ability to perform frequent technology-related tasks using handheld equipment and a cash register, including processing register transactions.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices proficiently to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Regularly communicate specific customer needs and shopping patterns to leadership and vendor teams.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
