Retail Brand Ambassador - Ralph Lauren Kids, Pembroke Lakes - Full Time
About The Position
As a Retail Brand Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You act as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to leadership and vendor partners; and execute strategic merchandising initiatives. The role also involves delivering excellent customer service, supporting vendor and store events, maintaining the sales floor, and using Macy’s point-of-sale systems and company devices. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality. The role requires frequent customer and colleague interaction, use of computers and handheld equipment, and physical work including standing, moving, reaching, lifting, stooping, kneeling, crouching, and climbing ladders. Macy’s describes its workplace as inclusive and offers competitive pay, benefits, learning, and leadership development opportunities.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to effectively communicate and present information to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; and stoop, kneel, crouch, reach, and climb ladders.
- Color vision.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience, keeping the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
- Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
