Kids Ralph Lauren Selling Specialist - Full Time - SouthPark Mall

Belk•Charlotte, NC

About The Position

The Kids Ralph Lauren Selling Specialist delivers a positive customer experience by serving as a subject matter expert on Ralph Lauren merchandise and maintaining presentations aligned with brand standards. This hourly role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and promotion of Ralph Lauren brands. The position is eligible for a monthly bonus. The specialist provides personalized service, builds customer loyalty, and supports a seamless omnichannel shopping experience. The role also maintains merchandise presentation and selling-area standards, supports promotions and customer outreach, contributes to a positive store culture, and assists with fulfillment, operations, asset protection, and safety processes.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed approach and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, and make styling suggestions.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Ensure presentations align with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.