Concierge Services Associate - Full Time - SouthPark Mall

Belk•Charlotte, NC

3d•Onsite

About The Position

The Concierge Services Associate delivers a positive customer experience by providing excellent service, offering enhanced services, building relationships, and creating engaging, memorable moments. The role supports sales and store key metric performance, maintains the presentation of the service area, and works with store operations and selling teams to meet store objectives. The associate promotes a friendly store environment that builds customer loyalty and satisfaction. This is an hourly, full-time position at SouthPark Mall. The associate greets and assists customers, provides services such as gift wrapping and online ordering, processes transactions, and handles customer inquiries and returns. The role also supports store operations, maintains service area standards, follows safety and asset protection procedures, and contributes to a positive team culture.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Ability to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing attentive, personalized service.
Provide gift wrapping, sell gift cards and other giftable items, assist with online ordering and inventory look-up, and coordinate package pickups.
Use suggestive selling and product recommendations to meet customer needs and drive sales.
Promote the Belk rewards program and Belk App to build customer loyalty.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain the service area’s visual presentation, signage, and cleanliness through daily recovery and replenishment of supplies.
Use training tools and resources, and respond to feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate information.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Assist with store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction.