SERVICE DESK ASSOCIATE - SOUTHPARK MALL
Von Maur/Dry Goods•Moline, IL
•$16 - $18
About The Position
As a Service Desk Associate, you help keep the store connected by providing information and support across several store service areas. The role focuses on creating a positive customer experience, handling service desk transactions and inquiries, preparing purchases and online orders for shipment, and maintaining an organized department. The position offers an expected base wage of $16.00–$18.00 per hour and is eligible for overtime. Candidates’ wages are determined based on their individual qualifications; pay ranges may differ in other locations.
Responsibilities
- Greet customers sincerely, be friendly, and thank every customer.
- Answer a multi-line telephone, assist callers, or direct them to the appropriate area.
- Provide customer charge account services, including opening accounts, accepting payments, and answering questions.
- Prepare, box, and wrap customer purchases and online orders for shipment.
- Calculate service desk and store cash work and prepare bank deposits.
- Maintain a clean and organized department.
- Be available to work day, evening, and weekend shifts.
Benefits
- Competitive wages
- Generous merchandise discount
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Term life insurance
- Flexible spending account
- 401(k) retirement plan
- No extended holiday hours
- Promote-from-within philosophy and career opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
